Article 7. Complaints and liability
7.1 Upon delivery, you are obliged to inspect the products to determine whether or not they comply with the agreement. If this is not the case, you must inform NLStudio in writing, stating reasons, as soon as possible and, in any event, within 5 working days after delivery.
7.2 If it is demonstrated that the products do not comply with the agreement, NLStudio shall have the option of replacing the products concerned with new products in exchange for the return of the products or refunding the invoice amount of the products.
7.3 If you do not wish to take possession of a product for any reason, you shall be entitled to return the product to NLStudio within 5 working days after delivery. Return shipments shall only be accepted in this case if the product and packaging have not been damaged, with the return shipment costs being borne by you as well.
7.4 Return shipments with insufficient postage shall not be accepted.
7.5 The return shipments accepted by NLStudio shall be replaced with a substitute product, or the original invoice amounts refunded excl. postage & handling costs, as soon as possible. Refunds shall be given within 30 days of receipt of the returned product.
7.6 NLStudio shall not assume any liability whatsoever for damage claims or consequential damage in whatever capacity substantiated as a result of the use of its products by consumers or third parties.
Article 8. Orders/communication
8.1 NLStudio shall not be liable for misunderstandings, mutilation, delays or improper transmission of orders and messages resulting from the use of the Internet or any other means of NLStudio, or between NLStudio and third parties, insofar as pertaining to the relation between you and NLStudio, unless and insofar as there has been an intentional act/omission or gross negligence on NLStudio’s part.
Article 9. Force Majeure
9.1 Without prejudice to the other rights it has, NLStudio shall, in the case of force majeure, be entitled, at its option, to suspend execution of your order or rescind the agreement without court intervention, by informing you of this in writing and without NLStudio being obliged to pay any damages, unless, in the given circumstances, this would be unacceptable according to the principles of reasonableness andfairness.
9.2 Force majeure shall mean any breach which cannot be attributed to NLStudio, because it is not at fault, and for which it does not bear responsibility pursuant to law, acts intended to have legal effect or generally accepted standards.
Article 10. Miscellaneous
10.1 If you provide your address to NLStudio in writing/email, NLStudio shall be entitled to send all orders to that address, unless you indicate in the written statement another address where your ordersshould be sent.
10.2 Even if deviations from these conditions have been permitted by NLStudio, whether tacitly or not, for a short or long time period, this shall not affect its right to still demand immediate and strict compliancewith these conditions. You may never assert any right based on the fact that NLStudio has applied these conditions in a lenient manner.
10.3 Should one or more of the provisions of these conditions or any other agreement with NLStudio be contrary to any applicable legal requirement, the provision concerned shall cease to have an effect and shall be replaced with a new, similar provision permissible at law to be determined by NLStudio.
10.4 NLStudio shall be entitled to utilize third parties in executing your order(s).
Article 11. Applicable law and competent court
11.1 All rights, obligations, offers, orders, and agreements to which these conditions apply, as well as these conditions themselves, shall be governed solely by Bulgarian law.
11.2 All disputes between the Parties shall exclusively be brought before the competent court in Bulgaria.
