Shipping and returns
Shipping: Europe (EU and non EU countries) and North America. Shippingcosts depending on weight, volume and shipping location. The shipping costs are added to your order at check-out. Shipping is within a maximum of three weeks unless mentioned differently at the productspecification or by written agreement.
More about shipping costs on request: firstname.lastname@example.org
In case the price of a product from our shop is on request, we will also give the shipping cost in our quotation.
Returns shall only be accepted within 8 working days if the product is received undamaged (in the original packaging). The cost of returning the product shall be for the account of the purchaser. NLStudio Shop shall then refund the amount paid for the product within 30 days.
Returns NLStudio Second Life:
NLStudio Second Life products are design classics and only original products. These products have a reputation for quality and comfort. When the packaging is clearly damaged during transport and it's obvious that the product has suffered, the goods should not be excepted by the client. The shipper will return the goods to us. We will then send you another product of the same, or refund the amount paid according to the invoice.
NLStudio Second Life products unfortunately can not be returned for other reasons. We assume that you choose the product that is known to you.